Returns and Refunds Policy for Holastor.com
At Holastor.com, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your product, we are here to help.
1. Return Policy
We accept returns under the following conditions:
• Eligibility: Products must be returned within 30 days of the purchase date.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Non-returnable items: Certain items like perishable goods, custom products, or personal care items cannot be returned. Please check the product description for non-returnable items before purchase.
To initiate a return, please contact our customer service team at contact@holastor.com . We will provide instructions on how to return your product.
2. Return Process
• Cash on Delivery Orders: If you have paid via Cash on Delivery (COD), we will issue a refund through bank transfer or another agreed method once the returned item has been inspected and approved.
• Credit Card Payments: If you have paid via credit card, the refund will be processed directly to the original payment method. Please allow 5-10 business days for the refund to appear on your account after we process it.
You are responsible for the shipping costs associated with returning the product unless the item was defective or incorrectly delivered.
3. Refund Policy
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate the refund through your original payment method.
• For Cash on Delivery (COD): Refunds will be processed via bank transfer or another method you choose. Please provide accurate bank details for this purpose.
• For Credit Card Payments: The refund will be credited to your card, and processing times may vary depending on your card issuer.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at contact@holastor.com to arrange the exchange.
5. Late or Missing Refunds
• Credit Card Refunds: If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted.
• Cash on Delivery Refunds: If your refund is delayed, please contact our customer service team for assistance with tracking the refund status.
6. Damaged or Defective Items
If you receive a product that is damaged or defective, please notify us immediately at contact@holastor.com with your order number and details of the issue. We will either provide a replacement or a full refund for the damaged product.
7. Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning the item unless the product was received in a defective or incorrect condition. If you are returning an expensive item, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.
8. Contact Us
For more information or assistance with returns and refunds, please reach out to our customer service:
Email: contact@holastor.com
